Welcome to Kootenay Piano Works (“we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [www.kootenaypianoworks.com], and when you submit information to us through our advertising, including Meta (Facebook/Instagram) Lead Forms.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

a) Information You Provide to Us: We collect personally identifiable information that you voluntarily provide to us when you fill out a contact form on our website or through our social media ads. This includes information submitted through Meta (Facebook/Instagram) Lead Forms, such as your name, email address, and phone number.

b) Information We Collect Automatically: When you visit our website, we may automatically collect certain information from your device, including your IP address, browser type, operating system, and browsing activity. This information is collected through cookies and other tracking technologies, such as the Meta Pixel.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Respond to your inquiries, questions, and comments.

• Provide you with information, quotes, or services you have requested.

• Schedule appointments and consultations at our showroom.

• Send you marketing and promotional communications, including showing you ads that may be of interest to you (retargeting).

• Analyze and improve our website, services, and advertising campaigns.

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share information we have collected about you in certain situations with third parties that perform services for us or on our behalf, including advertising networks like Meta Platforms, Inc.

We may also disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation.

4. Cookies and the Meta Pixel

We use cookies and similar tracking technologies on our website. The Meta Pixel is a tool that helps us measure the effectiveness of our advertising, understand the actions people take on our website, and build audiences for our ad campaigns.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

6. Your Rights

In accordance with Canadian privacy law, you have the right to:

• Request access to the personal information we hold about you.

• Request that we correct any inaccurate information.

• Withdraw your consent for us to use your information.

To exercise these rights, please contact us using the information below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Kootenay Piano Works 916 18A Ave N, Cranbrook, BC, Canada

info@kootenaypianoworks.com

(587) 438-6023